AMEEXO INFORMATION HUB

7. Grievance Redressal Policy

We are dedicated to establishing safe, secure, and highly functional learning nodes. If you experience technical system errors, payment issues, or mentorship conflicts, we maintain a dedicated Grievance Redressal Officer.

I. Grievance Escalation & Contact

For all academic, administrative, or technical complaints, you may reach out to our grievance panel:

• Grievance Officer: Mrs. Swati Sharma, Nodal Officer
• Support Email Node: office@ameexo.com
• Corporate Address: 5/23,2nd cross , vinayak nagar Nyanappana halli, hulimavu ,bengaluru , karnataka 560114

II. Resolution Timelines

We apply standard operational SLA grids to resolve conflicts systematically:

• Ingestion & Acknowledgment: Within 24 business hours of dispatch.
• Investigation Phase: Completed within 3 business days.
• Official Resolution & Closing: Within 7 business days.

III. Escalation Process

To escalate a concern, you should follow this structured process:

• Level 1 (Support Team): Email your primary concern directly to office@ameexo.com for standard ticketing.
• Level 2 (Grievance Cell): If your ticket is unresolved after 3 business days, forward the ticket ID to the Grievance Nodal Officer at office@ameexo.com.
• Level 3 (Management Board): If Level 2 resolution does not settle your dispute within 7 business days, the issue is escalated to the AMEEXO Executive Nodal Counsel at office@ameexo.com.